We’ve Got Your
Customers Covered
As a tour operator, your customers value your meticulous planning and attention to detail to help ensure they have the trip of a lifetime.
But off-the-shelf travel protection may miss the mark for your custom tours. We can help you stand out by offering your clients tailored fit travel protection.
Unique Coverage for Unique Travel Experiences
Unique travel experiences are redefining the travel industry. As a tour operator, you may need insurance that’s as distinctive as your offerings. Adding new tours to your portfolio? Looking for ideal coverage for existing ones? Either way, partnering with an insurance provider with extensive experience in crafting custom protection plans can help you confidently address the specific needs and risks of your tours, and protect your business’ reputation and your customers.
Crum & Forster offers flexible group travel insurance options tailored to cover even the most one-of-a-kind travel experiences.
Transparent and Collaborative Underwriting Support
Our expert underwriters collaborate with you to build a flexible, custom travel protection program designed for your business’ needs. Throughout the year, we'll review your plan's experience and discuss any changes to your business such as new or updated tours, shifts in clientele demographics, or operational changes.
24/7 Customer Care & Claims
Our broad network of TPA partners provides dedicated 24/7 customer care and claims handling. Travelers can easily reach support or file a claim via phone or online, ensuring they receive the assistance they need when they need it. Additionally, API system integrations and connections make it easy for you to connect with any of our TPAs.
Flexible Profit and/or Risk Sharing
We can help craft a trip cancellation waiver that provides greater flexibility when setting your penalty structure. Plus, get access to our captive facility for more cost-effective, flexible underwriting on special risks.
Learn more about the pitfalls of having too much or too little coverage for your custom tours in our latest article.
Our Travel Products Can Include
Travel Cancellation
Travelers with prepaid and non-refundable trip payments can insure their expenses with Trip Cancellation. This benefit provides 100% of trip cost protection.
Trip Interruption
Offers coverage for travelers who need to cut their trip short for a covered reason, such as an illness or injury, or severe weather at their destination.
Travel Delay
If a traveler’s trip is unexpectedly delayed for a significant period of time, the Travel Delay benefit can reimburse their meal and accommodation expenses.
Medical Evacuation
Medical evacuation can provide transportation of a traveler to the nearest adequate hospital in the event of an emergency during their trip.
Emergency Medical Expenses
The Emergency Medical benefit of travel insurance can cover travelers in the event of a medical emergency that occurs during their trip, such as an illness or injury.
Delayed or Lost Baggage
Travelers with prepaid and non-refundable trip payments can insure their expenses with Trip Cancellation. This benefit provides 100% of trip cost protection.
Supporting Travelers
No matter what the market brings, C&F has shown that we will be there to support our customers and partners. During the COVID-19 pandemic, we were one of only a few carriers to honor Cancel For Any Reason (CFAR) coverage for travelers.
Most recently, through C&F Services and other assistance companies, we helped travelers in Israel and the surrounding region by providing them with on-the-ground logistics and arranging travel out of the country.
About Us
Crum & Forster (C&F) is “A” (Excellent) rated by AM Best and offers a broad portfolio of specialty insurance products. We have developed and provided travel insurance for over 20 years. Leading tour operators choose to partner with us for our reliability, commitment to our customers, collaborative approach, and flexible and innovative solutions.
Ready to Learn More?
We’d love to talk with you.
Kathleen A. De Riso is the Vice President of Travel Services at C&F where she enjoys creating custom travel insurance offerings to meet the unique needs of her clients. With a career spanning several decades in Travel Insurance, Kathleen has held prominent leadership roles in Underwriting, Operations, Account Management and Claims. Her experience has provided her with a holistic understanding of Travel Insurance —and what makes it function seamlessly for tour operators, Third Party Administrators, and travelers alike.
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20240729-3739384