Our New Payment Portal is Live!
We offer convenient payment methods. You have the ability to make payments via ACH through your bank account without a fee or via debit/credit card with a 3.5% third-party processing fee. Our portal now allows for multiple users as well as the ability to link multiple accounts to one login.
Log in or create an account for 24/7 easy access to bill pay.
Set up recurring payments
Save Payment Methods
No log in required
Pay bills quickly
.
If you have a Direct Bill question, please contact our Billing department via email billingservices@cfins.com or call 844-217-7388 between 8:00 am and 5:00 pm EST.
Frequently Asked Questions
Yes. Please include the coupon at the bottom of your invoice and mail to: U.S. Fire Company, P.O. Box 28146, New York, NY 10087-8146.
If you are receiving invoices directly from the Company you are eligible to enroll in electronic payment services.
You can self-register on the portal using either your account# and mailing zip code, or policy#, effective date and mailing zip code. Click here to access the user guide.
You can register in the online portal once your first invoice has been generated. Once registered, you can make a payment at any time.
We accept one-time payments and recurring payments. Payments can be made online via ACH, debit card or credit card (Visa, Mastercard and Discover).
- Credit Card Max: $250,000
- ACH (Bank Account) Max: $500,000
Payments made to Crum & Forster (C&F) through the Payment Portal are processed externally by One Inc and transmitted to C&F, as C&F is unable to process such payments internally. Payments made by ACH are not subject to any processing fee or other surcharge. Payments made by credit or debit card are subject to a 3.5% processing fee charged by One Inc. (Note for Connecticut Policyholders Only: One Inc will assess you a 3.5% processing fee for all payments made through the One Inc payment platform; however, if you choose to make your payment by ACH, One Inc will reduce your payment by the 3.5% fee.) Credit/debit card payments are subject at all times to C&F’s Terms of Third Party Software Use.
Payment Portal supports the latest versions of browsers and operating systems. We recommend using the following for optimal experience.
- Windows: Chrome, Firefox, Microsoft Edge
- Mac OS: Chrome, Firefox, Safari
- iOS: Chrome, Safari
- Android: Chrome, Firefox
Your bank will show deduction from Crum & Forster/US Fire Insurance
We suggest that you make your payment at least two (2) business days before the actual payment due date.
You can store a virtual version of eCheck or Credit Cards information in a secure environment.
Payments may be processed immediately, however, there may be a delay on when the funds are deducted.
Yes, once you have successfully processed your transaction, a confirmation number will be available for you to print or email to yourself.
No, all changes must be submitted through your insurance agent/broker.
For policies issued in Hawaii please email HNL.Billing@cfins.com or call 808-537-5221 between 8:00 am and 4:00 pm HST.
For all others, email billingservices@cfins.com or call 844-217-7388 between 8:00 am and 5:00 pm EST.
Premium credits, such as those generated from an endorsement, cancellation or final audit, will be applied to the account.
If your invoice includes Previously Invoiced amounts, those amounts are due immediately.
If you received a cancellation notice: The payment due date is the one listed on the printed notice—not the due date shown on the payment website.
Payment on canceled policies does not guarantee coverage will be reinstated.
To make a payment on a policy pending cancellation, or if you have any questions related to this topic, please contact billing at 844-217-7388.
Bill Pay: Terms & Conditions
If you elect to pay your premium bill online, the following terms and conditions apply:
- Crum & Forster uses One Inc, a PCI DSS Level 1-compliant third-party service provider, to facilitate online payments. When using the One Inc service, your payment details will be collected, stored, and processed by One Inc. The One Inc service is not maintained or controlled by Crum & Forster. Please refer to One Inc’s terms of use and privacy policy on its website.
- To use the One Inc service, click on the link provided to access the payment portal. Then, register for an account by creating login credentials. On the next screen, provide your payment details along with other information deemed necessary by One Inc to facilitate your online payment. Upon submitting a payment through One Inc, Crum & Forster will provide information to One Inc about you and your policy to facilitate the online payment. Keep your login credentials confidential and notify Crum & Forster immediately if there is a problem relating to your login credentials.
- Crum & Forster provides minimal information to Chase to assist in the enrollment for the One Inc website. Crum & Forster will not be given access to your User ID, password, or any of the information that you provide to Chase. Crum & Forster will of course be given information from Chase regarding the amount and status of your payments.
- In accessing the Crum & Forster website, you agree that:
- Crum & Forster is not responsible or liable for the storage, use, maintenance or handling by One Inc of the information you provide to One Inc.
- If you received a cancellation notice, refer to the cancellation effective date on the printed notice. Unless we receive full payment before the cancellation effective date, the policy will cancel for non-payment of premium. Payment on canceled policies will not guarantee the reinstatement of coverage.
- If a cancellation is pending, unless full payment is received prior to the cancellation effective date the policy will cancel for non-payment of premiums.
- If an online payment is returned due to insufficient funds or account closure, an online processing fee could apply. The amount of the fee varies by jurisdiction.
- By using the One Inc service to make an online payment, you agree that Crum & Forster and its third-party service provider may act on the information provided to One Inc using your login credentials and that Crum & Forster shall not be liable for any act or omission arising out of such information.