Welcome to Crum & Forster’s Surplus & Specialty Lines Premium Audit department. The information below provides contact information, helpful guides and answers regarding the premium audit process. Should you need further information, please contact the premium audit team at ss.premiumaudits@cfins.com or (248) 485-5300.
S&S Premium Audit Processes
PROCESS TO REOPEN A NON-COMPLIANT AUDIT
To request that we reopen a previously closed out non-compliant audit the following information, at a minimum, must be provided to us at ss.premiumaudits@cfins.com:
- Policy number and insured name; and
- Requested audit information needed to complete the audit, which will likely include:
- For a Payroll exposure base, a payroll summary for the policy period;
- For a Sales exposure base, a sales report (Profit and Loss) for the policy period; or
- For a Cost exposure base, a Profit and Loss or 1099s report
AUDIT DISPUTE PROCESS
To submit a dispute on a completed premium audit the following information, at a minimum, must be provided to us at ss.premiumaudits@cfins.com:
- Policy number and insured name
- Reason for the dispute; and
- Documentation and information supporting your position
Visual Audit Web Portal
Our Visual Audit web portal enables insureds to upload and input requested premium audit documentation and information to complete audits in an accurate and secure manner.
Please see our walkthrough of the visual audit web portal to learn more about this portal.
Premium Audit FAQs
Answers to frequently asked questions are below, as well as details on our audit information letter and what is needed on a per exposure basis.
A premium audit is the process by which your insurer verifies the accuracy of the premium(s) charged to an insured for an insurance policy. It typically involves the review of financial records, payroll information, or other relevant documents or information of the insured to ensure that the premium charged accurately reflects the risk exposure and coverage provided by the insurance policy.
It depends on the terms of your policy and certain other factors. Premium audits are typically performed annually, but may sometimes be performed more or less frequently.
The information needed to complete your premium audit should be listed in the premium audit request email you received from us. However if additional information is needed, please refer to this Audit Instructions document for a breakdown of what is likely required based on your exposure base.
Yes. Even though your policy has been cancelled, a premium audit must be conducted to review the risk exposures that existed during the policy period.
The goal at Crum & Forster is to provide an accurate premium audit, so if there is an issue with your recently completed audit please submit a formal dispute to our premium audit team for review. Please see the “Audit Dispute Process” section above for further instruction.
Even after your premium audit has been closed out due to non-compliance, you may still be eligible to reopen and complete it. Please see the “Process to Reopen a Non-Compliant Audit” section above for further instruction.
Contact Us
Please use the form below to contact us: